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Customer Service

How to buy at Terre di mezzo online shop

Through this site it is possible to carry out a guided online purchase procedure. Just follow the directions provided in each panel presented in sequence.

Terms of payment

You can pay for our books by credit card or by using the PAYPAL system. There is no commission for the customer.

Shipping methods and times in Italy

The books are shipped by express courier (Bartolini – BRT spa). Shipments typically take 2 working days to reach their destination. The customer will receive a parcel tracking email as soon as it is entrusted to the courier. It is always requested to specify a telephone number and an email valid for all communications

Shipping methods and times in the European Union

The books are shipped by express courier (Brt – Dpdgroup). Shipments take a maximum of 5 working days to reach their destination. The customer will receive a parcel tracking email as soon as it is entrusted to the courier. It is mandatory to indicate a mobile number and an email for communications from the courier.

Shipping methods and times outside the EU

The books are shipped by Fedex Express courier. Shipments typically take 5 working days to reach their destination. The customer will receive a parcel tracking email as soon as it is handed over to the courier. It is mandatory to indicate a mobile number and an email for communications from the courier.

WARNING! We do not ship to all non-EU countries: if the destination country is one of them, the purchase procedure will be interrupted. For any information, write to segreteria@terre.it 

Request information and complaints

NATIONAL SHIPPING: If after 3 working days you have not yet received the books ordered, you can report it to the address segreteria@terre.it specifying the order date and payment method.

INTERNATIONAL SHIPPING: If after 5 working days you have not yet received the ordered books, you can report it to the address segreteria@terre.it specifying the order date and payment method.

Purchase Ebook

If you have purchased an ebook you can proceed to download both from the link you received in the confirmation email, and on the website, by clicking on the top right on My account and then download.

ATTENTION: it is advisable to always indicate an address where the postman / courier has the possibility to deliver the package to a natural person, in order to avoid misunderstandings, loss and delays. Furthermore, it is required to always specify a telephone number and an email valid for all communications.

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  • Terre di mezzo

    Born in 1994, Terre di mezzo Editore is an Italian independent publisher based in Milan. We publish 100 books per year and we love to explore many and various worlds, from sustainable tourism to the discovery of different cultures, encouraging their coexistence. Our main goal is telling new powerful stories for both young and adult readers, and spreading creativity through sustainable handmade creations with our craft books.
    We also promote and organize Fa’ la cosa giusta!, the national fair of conscious consumption and sustainable lifestyles in Italy, held in Milan every March since 2004.

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